Refund & Returns Policy
SAJID SERVICES LTD (Company No. SC874640) • Edinburgh, Scotland
30-Day Hassle-Free Returns & 100% Full Refund Guarantee
At Shoppaza, customer confidence and satisfaction are paramount. We offer an extended 30-Day Money-Back Guarantee that exceeds the statutory 14-day cancellation right under the UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015. All customers are entitled to return their order within 30 calendar days of delivery for a 100% full refund through our verified payment processor (Stripe).
1. Scope of Returns
This policy applies to all physical consumer goods—including fashion apparel, evening gowns, fine jewelry, handbags, sunglasses, watches, and beauty items—ordered through shoppaza.com, operated by SAJID SERVICES LTD.
2. Eligibility for Return
To qualify for a prompt refund or exchange:
- The return notification must be sent within 30 calendar days from the date of package delivery.
- Items must be unworn, undamaged, and returned in their original packaging with tags attached.
- Hygiene-sensitive items (such as customized wigs or pierced earrings) must remain unsealed for hygiene compliance.
- Proof of purchase (order reference number or order confirmation email) must be provided.
3. Simple Step-by-Step Return Process
- Send an email to our official returns desk at admin@shoppaza.com with the subject line "Return Request - [Your Order ID]".
- Our customer support team will provide your Return Merchandise Authorization (RMA) number and designated return shipping address.
- Securely pack the items in their original box and dispatch the parcel using a tracked postal service (e.g. Royal Mail).
- Upon inspection of the returned merchandise at our depot, your refund is approved within 24 hours.
4. Refund Execution via Stripe
Approved refunds are credited directly back to the original payment method used at checkout (credit card, debit card, Apple Pay, Google Pay) via our payment processor (Stripe).
- Processing Timeline: Funds typically appear on your banking statement within 3 to 5 business days (depending on your card issuer).
- Zero Restocking Fees: SAJID SERVICES LTD does not charge restocking, processing, or cancellation penalties.
5. Defective or Damaged Merchandise
If your item arrives defective, faulty, or not as described, SAJID SERVICES LTD will cover 100% of the return shipping costs and provide your choice of an immediate replacement or full refund.